Last month I had a really neat opportunity and got to shake hands with one of the beauty industries most ‘feisty’ bosses- Tabatha Coffey. You might know her from her hit series on Bravo –Tabatha’s Salon Takeover. The meeting was at a signing for her book- It’s Not Really About the Hair. This to me is not just a creative title but really, a book of a lot of truths. Of course technical skills are still of the utmost importance but at the end of the day- it’s not always what we’re doing but more so how we’re doing it. And by that I mean; are we doing it with a smile on our face?

One of Tabatha’s key focuses in her business, her book & on her show is Customer Service & this is what really draws me to her. For many years the focus in our salon training has been on the customer experience; a favorite subject of mine & one that I take pride in being quite rigid about. 🙂 It’s about creating an experience for our guests & insuring that we’re doing what we can to keep them coming back for more. Do we look the part? Is our salon clean? Are we treating our guests with top notch service & respect? Are we running our salon like a business? And so on…

I hope that at the end of the day- our guests would help us answer “yes” to these questions. But, that’s not to say that there’s not always room for improvement…so, if you’ll excuse me, I’m off to grab a few more pointers from a boss that’s even tougher than me 😉

[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]